Debt collection software
for tailored strategies
Recover more by making the next conversation the right one. Buckets, promises, and plans that reflect what a borrower can actually do, with every touch recorded on one timeline.
The messaging templates, the consent check, the quiet hours, and the promise that comes out of the conversation are all part of the same workflow, so nothing depends on someone remembering to write it down.
What you actually get
Collections vendors like to quote recovery lift. We would rather tell you what the software guarantees, because that is the part we control and the part you can check on day one.
Calls, notes, letters, emails, SMS, and promises on one readable history that answers "when did we last talk to this person" without anyone guessing. Exportable, attributed, and never write only.
The open book refreshes continuously, so somebody who paid at the counter this morning is not called about it this afternoon. That single fact removes most of the awkward calls a collections floor makes.
Consent is tracked per channel and checked at send time, with quiet hours applied in the customer's timezone. Suppression is a state on the record, not a note someone hopes a colleague reads.
Queues, promises, plans, notes, and suppressions are all public endpoints, so a dialer, a CRM, or your own tooling can drive the same workflow the console does.
Work the list, not the spreadsheet
Past due work is organized by bucket and store, ordered by what is most likely to be recovered today, and each row carries the context the conversation needs before it starts.
Book a demoEvery conversation, on one record
Most loan management systems store collection notes as write only text and surface only the most recent contact, so a collector cannot see what has already been said before picking up the phone. In Lendfy the customer timeline is a first class record: complete, queryable, and readable back in full.
Every touch, one place, readable back
Calls, notes, letters, emails, SMS, and promises land on the same history with an operator and a timestamp. Before a collector dials, the last four conversations are on screen, which is the difference between a useful call and an annoying one.
Promises and plans that mean something
Take a promise on the call, and the reminder, the follow up, and the kept or broken outcome follow automatically. Convert it into a documented payment plan with its own schedule and drafted instruments when a single payment is not realistic.
Collect hard, stay clean
The rules that keep a collections floor out of trouble are enforced by the software rather than by a laminated sheet taped to a monitor.
Consent per channel
SMS, email, and calls each carry their own consent state with an audit trail, checked at the moment of sending rather than assumed at onboarding.
Quiet hours in their timezone
Contact windows respect where the customer is, not where your server is, and an attempt outside the window is refused rather than logged as a warning.
Suppression that sticks
A cease request or a channel suppression is a state on the record that every future send checks, across every queue and every campaign.
Letters with proof
Compliance letters print and mail with delivery events landing on the audit trail, and a test mode so a template change never goes out by accident.
Templates, not improvisation
Approved message and letter templates per bucket and per state, versioned, so what went out is reproducible months later.
Attribution on everything
Every note, call outcome, suppression, and plan carries the operator who did it and why, into an audit log that cannot be edited afterward.
Lendfy gives you the controls and the record. Which rules apply to your program, and how you configure them, remains your compliance decision to make with your counsel.
Recover more without burning the customer
Bring a week of your collections activity. We will show you the same work as queues, promises, and plans, with the timeline behind every row.